The Federal Airport Authority Nigeria, FAAN has named Dana Airline as Nigeria’s Best Domestic Airline. According to FAAN’s Regional General Manager, Mr. Chris Bature, said the airline is yet to commence flights since the crash but was awarded the prize for its good customer relations and prompt payment of dues.
Dana Air’s license was suspended following the air disaster, but restored the license 93 days after the crash, and there is no confirmation that any extensive investigation was done, or concluded.
The airline was selected because of its “outstanding performance and punctuality.” Lufthansa Airlines was selected as the best international carrier for the same period. According to Bature, “mode of selection includes passenger capacity, frequency of the landing and take-off, their response to payment of bills. Among the domestic carriers, they were the best. They had the best volume; they were punctual in their operations”
Reacting to a question on the timing of the award which is coming four months after the June 3 Dana Air crash, Mr Bature explained that the award would have taken place earlier in the year and that the reward came after the operator’s license had been restored.
“In all fairness, they did their best and we need to recognize that and encourage them to get back to their feet,” he added.
Dana’s Station Manager at the Nnamdi Azikwe Airport in Abuja, Mr. Kayode Adeniran, stated that the airline’s commitment to best customer service and timely departure earned its the award.
“We have this policy in our company that we must not delay passengers, we have introduced another type of system. If your flight is delayed by 40 minutes, we give refreshments to all passengers that already had their boarding passes. So people will be impressed by our service” he said.
The Dana Air crash on June 3, killed the entire 153 passengers and crew members on board and a number of people as the plane crashed into a densely populated area of Iju-Ishaga area of Lagos state. A number of buildings were also destroyed by the crash.
New Source: ChannelsTV